Q: Why do you use Pay Pal for on-line payment?

A: Pay Pal is one of the largest on-line payment systems on the Internet, and has an excellent record of reliability, safety, and security for buyers and sellers. Pay Pal acts as an intermediary between you and us - in fact your credit card information is never shared with us. Instead, when you make a purchase with PayPal, PayPal completes the transaction and then credits our PayPal account with the amount of the purchase (in the event of a return, PayPal credits your card and debits our account.) Pay Pal is an e-Bay company, which enhances its stability and security. Finally, since many on-line shoppers are familiar with Pay Pal and already have a Pay Pal account, it seems like a natural choice.

Q: Why does it take up to 7 days to receive my order?

A: Although we have a small inventory, most pictures are custom printed and matted after an order is placed. Since we're working professionals, we need a few days to get your shipment ready. In most cases you'll receive it sooner - we're thrilled when you place an order.

Q: Why do you have only two shipping choices?

A: We know you want your pictures quickly. USPS Priority Mail and UPS Second Day provides the right balance between cost and shipment time for most people in the US. If these two choices don't meet your needs, e-mail us and we'll work something out.

Q: What's your return policy?

A: Your satisfaction means everything to us. You can return all or part of a shipment up to 30 days after delivery, at our expense. Before you ship back to us, please e-mail us so we can work out shipping details, refunds, etc.

Q: What's your privacy policy?

A: You can view our privacy policy here.

Q: Can I download the photos from your website to my PC?

A: Our pictures are protected by copyright. We ask that you consider ordering high quality prints, as the photos on the web site are optimized and compressed for speed. Usually a compressed photo's file size is only 10-20% of the actual picture image file. Printing a compressed file yields poor results.

Q: Why don't you make originals available for purchase and download?

A: We're looking into this complex issue. We'd like to offer this service, but we also need to protect our copyright and future revenues by limiting the number of times a downloaded photo can be replicated.

Did we answer your question? If not, please e-mail us and we'll get back to you as soon as possible.